Brooke House – Patient Information Leaflet

We hope this leaflet will provide you with information that you need whilst being at Brooke House. If you are not sure about anything in this leaflet please ask a member of staff.

Brooke House is a rehabilitation and recovery service based in the community at Houghton-le-Spring, Sunderland.

The service is for men and women over the age of 18 years who, following a period in hospital, require rehabilitation into the community.

To help you get better by looking at your recovery and lifestyle. The staff will help you to agree what you are working towards.

When you arrive on the ward you will be welcomed by a member of the care team. They will explain what will happen during your stay, give you supporting information about the ward and you will have time to settle into the ward environment.

A Welcome Pack is available with more information about your stay in hospital. Please ask ward staff for a copy if this is not given to you on admission.

The length of stay depends upon your personal needs. The care team will discuss this with you.

There is a carers’ resource hub available in the Barton Centre, please ask ward staff for opening hours. Sunderland Carers’ Centre can also be contacted on Tel: 0191 549 3768.

The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

Staff can arrange an interpreter if you need one.

Contact Nexus Traveline: Tel: 0871 200 22 33

Website: www.traveline.info/

• PALS (Patient Advice and Liaison Service) Aims to advise and support patients, their families and carers and to help sort out problems on your behalf. Tel: 0800 328 4397 or 0191 566 7074
• ICA (North East NHS Independent Complaints Advocacy) The Independent Complaints Advocacy Service (ICAS) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
• IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home.
Tel: 0191 510 5051 www.totalvoicesunderland.org

If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at
www.cntw.nhs.uk/poy
– complete a Points of You survey, available from staff.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/430/0921 September 2021 V8
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2024