Dialog – measuring what matters to you – information leaflet

As part of our commitment to service users and carers we are introducing some new ways of working to ensure that services users have a greater level of involvement in their care.

This leaflet is an introduction Dialog for patients, carers and staff. It explains what the Dialog questionnaire is and how it works.

Dialog is designed to measure how satisfied you are with areas of your life and your experience of the care you receive. Your responses can help us to make sure we talk about what matters to you. The Dialog questionniare is very simple and it only has 11 questions. The first eight questions cover different areas of your life, and the last three are about your treatment.

You don’t need to give long responses or give too much detail. Choose a number from 1 to 7 that best matches how you feel, with 7 being totally satisfied and 1 being totally dissatisfied

There are no wrong answers. Try to be as honest as you can. By sharing your answers at the beginning of your care, you can get a really good idea of how you are feeling.

We use your answers to talk with you about whether anything might help improve your satisfaction in the areas that matter to you. We will ask you these questions again through your treatment and use your answers to help us recognise achievements and think with you whether any changes are needed in those plans.

Speak to staff for a copy of the questionnaire.

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

 
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
• complete a Points of You survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

 
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre

2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref, PIC/904/0224 February 2024 V1

www.cntw.nhs.uk Tel: 0191 246 7288