Edenwood – Information for patients, families and carers

Edenwood is based at Carleton Clinic, Carlisle and is part of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

It is an assessment and treatment unit.

The unit is for adults with learning disabilities who need specialist hospital care because of their behaviour and/or mental health.

At Edenwood there are doctors, nurses and other professionals who will help you get better.

• The ward has 4 bedrooms.
• You will have your own bedroom with a shower and toilet.
• Currently two bedrooms have a lounge next door to them.
• There is a large bathroom.
• There is a sensory room.
• There is a shared lounge and dining area.
• There are separate quiet areas. You can use these if you want to relax or just to
  have some quiet time on your own.
• These rooms can also be used for therapeutic activities.

During the nice weather you can use the garden.

There are tables and benches in the garden. You can use this area to relax in.

The hospital has a no smoking policy on all wards and public places.

No one, including visitors, is allowed to smoke anywhere on the site.

Staff can help you to give up smoking.

Families and carers are welcome to visit the ward.

We have protected mealtimes between:

• 12pm and 1pm
• 5pm and 6pm

We ask that families and carers avoid visiting during these times.

You can use one of the small lounges to meet your visitors.

If you would like more information please ring 01228 608 800 and speak to a member of staff at Edenwood.

Edenwood is based at the Carleton Clinic, Cumwhinton Drive, Carlisle, CA1 3SX.

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected]

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at
  www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

PALS North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

PALS South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Telephone 0191 246 7288.

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/855/0624 June 2024 V2

www.cntw.nhs.uk

Telephone 0191 246 7288

Review date 2027