Kinnersley – Patient Information Leaflet

This leaflet is to provide you with information that you will find useful during your stay on Kinnersley ward. If you are not sure about anything in this leaflet, please ask a member of staff.

Kinnersley is an inpatient rehabilitation service based at St George’s Park in Morpeth.

It has 23 beds in a unit with a mix of two-storey houses, bungalows and single bedrooms with ensuite bathrooms based in a core ward environment.

The service is for anyone over the age of 18 years who requires a period of rehabilitation in hospital. Rehabilitation is about providing people with the care and support to enable their recovery and allow them to achieve their own independence.

To help you get better and support your long-term recovery and wellbeing.

You will work with a wide range of professionals who will take your wishes into account and help you achieve the recovery goals you’re working toward.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information, including who your named nurse will be. You will have time to settle in and have a look around your environment.

The length of stay depends upon your individual and personal needs. You will have opportunities to discuss this with the care team.

Our activities and interventions are matched according to your individual needs. We encourage you and your family and carers to be as involved as possible in the planning and reviewing of care and treatment.

Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

We will support you with:
• daily living skills
• developing social skills and interests
• improving self-esteem and self confidence
• maintaining contact with family and significant others
• joining education and vocational programmes
• finding accommodation

Staff can arrange an interpreter if you need one.

Contact Traveline
Telephone: 0871 200 22 33
Website: www.traveline.info

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Kinnersley
St George’s Park
Morpeth
Northumberland
NE61 2NU

Telephone: 01670 501 832

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.

Published by the Patient Information Centre
2025 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/481/0225 February 2025 V7

Website: www.cntw.nhs.uk
Telephone: 0191 246 7288

Review date 2028