Mental Health Treatment Requirement (MHTR) Team – Information leaflet

You are reading this because you have completed your assessment with the Mental Health Treatment Requirement (MHTR) Team and then have been given the MHTR in Court as part of your community sentence.

• Your Probation Practitioner will contact the MHTR team.
• We will meet at your Probation Office with you and everyone you will be working with.
• We will discuss your MHTR and create a plan for your appointments.
• In the meantime, if you are struggling with your mental health, we have included some helpful numbers on the next page.

• You will receive up to 12 sessions.
• Appointments will be offered weekly.
• Appointments will take place at your Probation Office.
• Sessions will include understanding your unique experience, learning about your mental health, learning coping skills and better ways to manage problems.
• We want you to make the most of the MHTR and we can discuss any difficulties you have attending sessions.

• Think about your goals with your mental health.
• Attend regularly.
• Engage fully in tasks between sessions.
• Be honest with yourself and the practitioner.
• If you are struggling with the MHTR please talk to us.

If you require an interpreter staff can arrange this for you.

• Crisis resolution and intensive home treatment service (CRHT) – open 24/7
  Newcastle and Gateshead: 0800 652 2863
  Northumberland and North Tyneside: 0800 652 2861
  South Tyneside and Sunderland: 0800 652 2867
• Samaritans – open 24/7
  Telephone: 116 123
• MIND
  Telephone: Tyneside and Northumberland: 0191 477 4545 or 0330 1743 174
  Sunderland: 0191 565 7218
  Open: 8am-10pm
• SHOUT – open 24/7
  If you’d rather text than talk, then text SHOUT to 85258
• CALM
  Telephone: 0800 58 58 58
  Open: 5pm-midnight
• Anxiety UK
  Telephone: 03444 775 774
  Text: 07537 416 905
  Open: Weekdays 10.30am to 4.30pm
• SANEline
  Telephone: 0300 304 7000
  Open: 4pm-10.30pm every day

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

 
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

 
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/907/0824 August 2024 V1
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2027