Occupational Psychology Support

Occupational Psychologists are practitioners who apply psychological theories to the workplace to support and develop employees, line managers and employers

No. Occupational Psychologists are not trained to offer treatment or psychological therapies. This is provided by your NHS North Cumbria Talking Therapies practitioner.

Cognitive functioning is a term used to describe how we learn, think, reason, remember, problem solve, make decisions, concentrate and pay attention. We use these abilities every day when we are at work or when we are carrying out tasks at home.

An Occupational Psychologist can assess what is causing a work issue and recommend appropriate support. The length and type of support will depend upon an assessment of your needs. All assessments are confidential and will not be shared with anyone unless you give your written consent to share the information.

Occupational Psychologists also specialise in helping employers to understand how to get the best out of the people that work for them. They can discuss with your employer the support you need to do your job effectively.

You can search for a private Chartered Occupational Psychologist using the internet, or contact NHS North Cumbria Talking Therapies Employment Advisor for more information on 0300 123 9122.

You can apply for funding to meet the costs of an assessment and subsequent support through the UK Government Access to Work scheme. Find out more information at www.gov.uk/access-to-work/apply or telephone 0800 121 7479.

Once you’ve made your application an Access to Work Advisor will arrange to call you to discuss your needs and the type of help you are requesting. Please ask the Access to
Work Advisor to speak to your North Cumbria Talking Therapies who can provide them with further detail about your needs.

Our telephone number is 0300 123 9122.

We promise to use your information fairly and legally, and in line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.

NHS North Cumbria Talking Therapies Practitioners and NHS North Cumbria Talking Therapies Employment Advisors work alongside each other to provide integrated employment support and will have shared access to your information. Please speak to your NHS North Cumbria Talking Therapies Practitioner if you have any questions about your information and your clinical record.

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected]

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.

You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at
  www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

PALS North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

PALS South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service
Garden Lodge
Hopewood Park
Ryhope
Sunderland
SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

NHS North Cumbria Talking Therapies Employment Advisor Telephone: 0300 123 9122

NHS North Cumbria Talking Therapies
Elmwood
Tynefield Drive
Penrith
Cumbria
CA11 8JA

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Telephone 0191 246 7288.

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref, PIC/862/0924 September 2024 V3

www.cntw.nhs.uk

Telephone: 0191 246 7288

Review date 2027