PALS (Patient Advice and Liaison Service) – North of Tyne

North of Tyne Patient Advice and Liaison Service PALS is for all NHS services in Newcastle, North Tyneside, Northumberland and the North East Ambulance Service

Do you have questions or need advice about NHS services?

We’re here to help with:

• information
• advice and support
• help to sort out problems

PALS is a free, confidential NHS service for patients, their relatives and carers of all ages.

PALS will:

• help you to find answers to your questions about:
  – services
  – appointments
  – information about what will happen during appointments and treatment
  – where to get more information
  – who to talk to and where to get help
  – when you need an interpreter
  – coming out of hospital
  – information and support when someone dies
• help to sort out any problems quickly and informally
• help guide you through the different services available from the NHS including:
  – hospitals
  – doctors
  – dentists
  – ambulance
  – chemists
  – opticians
  – clinics
• pass on your compliments and suggestions
• provide you with information about social care services
• refer you to local and national support and advice agencies
• explain how you can make a complaint
• help you to improve your experience of NHS services

We act independently and can liaise with staff, managers and other organisations to find answers to your questions.

Your comments and questions will help to make changes and improve services for the future.

If you want to talk to us you can ring us on 0800 032 02 02
9.00-4.30 Monday to Friday – answer-phone at all other times

You can write to us at FREEPOST PALS

You can fax us on 01670 511 260

You can email us on [email protected]

You can text us on 01670 511 098

This information is available in another format or language on request. Please contact PALS on the details above.