Rowanwood – Patient Information Leaflet

This leaflet will provide you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Rowanwood is a 10 bed acute mental health inpatient unit based at Carleton Clinic, Cumbria.

The service is for women over the age of 18 years who require their mental health needs to be fully assessed in a safe place by a specialist team.

Often when people are unwell they need to have a safe place where they can receive support, care and treatment so they can recover and return to everyday life as soon as possible.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you a Welcome Guide which will provide you with more information.

The length of stay depends upon your personal needs. The care team will discuss this with you.

The multi-disciplinary team at Rowanwood includes:

• Peer support
• Activity coordinators
• Consultant psychiatrists
• Doctors
• Nurses
• Advanced nurse practitioner
• Clinical psychologist
• Healthcare assistants
• Assistant practitioners
• Student nurses, Occupational therapists and medics

Prior to your admission a mental health assessment was completed and your capacity assessed. Depending on the outcome of this, you have either agreed to an informal admission or legislative powers may be used.

We ask that you don’t request leave immediately upon admission, as we need to complete an assessment of your needs. All leave away from the unit is granted depending on your mental state and level of risk and is regularly reviewed by our multi-disciplinary team. If you are on a section, you will need section 17 leave prescribed in order for you to leave the unit.

When on the ward, please read the leave policy.

Staff check on you every hour, including throughout the night, to ensure your safety and wellbeing. The frequency of observations can be increased where needed to support your safety

Rowanwood values carer and family involvement throughout their loved one’s admission. We run a family clinic every week where staff contact patient’s loved ones, family members and carers in order to gain information about their loved one and offer carer support where appropriate.

Our Trust sites are now completely smokefree which means that neither you nor your visitors are allowed to smoke while you are anywhere on the grounds of one of our sites. Certain types of e-cigs can be used on Trust sites, but only by service users in outdoor spaces (including ward gardens). If you would like to use an e-cig it must be disposable, non-refillable and non-rechargeable.. Other types of e-cig are not permitted for use anywhere on Trust sites.

• Bus Timetable information 0871 200 2233 (7am-8pm)
• Bus routes for Carlisle –www.cumbria.gov.uk/buses/carlisle
• Public transport maps –www.cumbria.gov.uk/roads-transport/public-transport-road-

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

 
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

 
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Telephone: 0191 246 6800
Patient and Carer Involvement Team
Telephone: 01670 501 816
Patient Advice and Liaison Service
Telephone: 0800 032 0202

Rowanwood
Carleton Clinic
Cumwhinton Drive
Carlisle
CA1 3SX
Tel: 01228 603 042

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/918/1124 November 2024 V1
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2025