Step Up Hub – South of Tyne – Patient Information Leaflet

This leaflet provides you with information that you will find useful about the service. If you are not sure about anything in this leaflet please ask a member of staff.

The Step Up Hub – South of Tyne is a Community Mental Health Team covering Sunderland and South Tyneside. The service provides support for your move from hospital back into the community and aims to keep you well.

The service is for men and women over the age of 18 years who require support to move back into the community.

To help you get better by looking at your recovery and lifestyle. The staff will help you to agree what you are working towards.

You will be allocated a professional in the team who will work with you. They will help you to complete an assessment and develop a recovery care plan.

The length of stay depends upon your personal needs. The care team will discuss this with you.

The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

Staff can arrange an interpreter if you need one.

Contact Traveline for travel information

Telephone: 0871 200 22 33

Website: www.traveline.info

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Step Up Hub – South of Tyne
Palmer Community Hospital
Wear Street
Jarrow
Tyne and Wear
NE3 3UX

Telephone: 0191 496 3210

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.

Published by the Patient Information Centre
2025 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/471/0125 January 2025 V9

Website: www.cntw.nhs.uk
Telephone: 0191 246 7288

Review date 2028