The Kolvin Service (Aycliffe/Kyloe)

The Kolvin Service is an adolescent forensic mental health service that provides services for young people within two Secure Children’s Homes (SCHs) in the North East of England.

These SCHs are Aycliffe Secure Centre and Kyloe House.

The Kolvin Service is part of wider provision of children and young people’s forensic mental health services delivered by Cumbria Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

The aim of the Kolvin Service provision within the two SCHs is to ensure that young people are provided with specialist formulation, assessment and interventions responsive to their presenting needs.

The Kolvin Service multi-disciplinary team includes specialist input from psychologists, psychiatry, nursing staff, occupational therapy and speech and language professionals.

The Kolvin Service works collaboratively with multi-disciplinary agencies involved in the young person’s care. These disciplines include the SCH senior management team, residential team, education team, physical health team, substance misuse team, advocacy services and various other agencies that work within the setting.

The Kolvin Service also works collaboratively with Local Authority (LA) teams designated to the young people. The Kolvin Service ensures involvement of the young people in their care and liaises with carers and families to inform assessment, treatment and transitions.

The SECURE STAIRS framework is a trauma-informed whole system approach to integrated care within the Children and Young People’s Secure Estate (CYPSE).

It draws from trauma systems therapy, Sanctuary Model, Enabling Environments (EE) initiatives and Psychologically Informed Planned Environments (PIPEs).

The SECURE STAIRS objectives include:

• integrated and consistency of care
• staff trained and supported in SECURE STAIRS whole-system model
• comprehensive formulation for each young person
• development of individual goals for each young person
• intervention pathways responsive to the young person’s needs
• develop an evidence base to support evaluation

The Kolvin Service collaboratively leads on implementation of the Secure Stairs framework within both SCHs. This role involves development of a Secure Stairs local implementation team that involves senior management, case workers, education, physical health, substance misuse team and senior clinicians from the Kolvin Service.

The Kolvin Service operates Monday-Friday between the hours of 9am and 5pm.

We do not provide emergency psychiatric cover.

If an emergency psychiatric opinion is required outside of these working hours please contact your local children and young people’s crisis team.

The Kolvin Service
St Nicholas House
St Nicholas Hospital
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT

Telephone: 0191 245 6629
Secure Email: [email protected]
Website: www.cntw.nhs.uk/FCAMHS

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.