Tweed Unit Low Secure – Patient and Carer Information Leaflet

This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Tweed Unit low secure is part of Secure Care Services Clinical Business Unit, within Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

It is a low secure unit which offers assessment, care and treatment for male patients.

Tweed Unit low secure is for men with learning disabilities within a secure setting.

We have 14 beds, split into two self-contained flats, for men who have come into contact with the police and the criminal justice system, and/or are thought to be a risk to others or themselves.

• Flat 1 – Seven beds
• Flat 2 – Seven beds

A doctor and/or the courts have decided it is the best place for you.

Staff at Tweed Unit will help you get the right treatment and individual care package. Staff are available to support you and help keep you safe during your time here.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information. You will have time to settle in and have a look around the ward.

The length of stay depends upon your personal needs. The care team will discuss this with you.

A member of staff will tell you about the section of the Mental Health Act, you are detained under and what it means. You will be given an information leaflet which will tell you all about what this means.

You will get your own bedroom in a flat on the unit.

Each flat has shared areas, including a dayroom with colour TV, kitchen, activities rooms, and an internal courtyard which can be enjoyed under supervision.

There are a number of groups on Tweed Unit that you will be expected to attend. Staff will explain this to you when you arrive.

During your assessment, you will work alongside your care team to collect information about your strengths and needs. Once your assessment period has finished, your team will work with you to create a treatment plan that is right for you.

Your treatment may include group work and/or 1-1 sessions with members of your care team.

Your treatment will be reviewed regularly by the Multi disciplinary team and you will have the opportunity to be involved in discussions about your care and treatment.

Part of your treatment will involve day activities, which may include:

• Sports and Gym sessions
• Gardening
• Arts/crafts and music
• Computers
• Woodwork
• Adult vocational courses

There are also several kinds of social activities that you can take part in including:

• Social Club
• Gym
• Outdoor and indoor sports like badminton and football

If you have religious or cultural needs the staff will help to support you.

If you have a special interest or hobby, staff may be able to help you with it.

As a teaching unit, students may be involved in all aspects of patient care.

They will speak to you and ask for your consent if they are involved in any direct care, but if you do not wish for them to be involved in any other areas please speak to your named nurse or key-worker and let them know.

Staff can arrange an interpreter if you need one.

How to make a comment, suggestion, compliment or complaint

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]

Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
  Telephone 0191 246 6800
• Patient Advice and Liaison Service
  Telephone 0800 032 02 02

Tweed LD Low Secure
Northgate Hospital
Morpeth
Northumberland
NE61 3BP

Telephone 01670 394 105

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre by telephone on 0191 246 7288.

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/614/1024 October 2024 V5

Website www.cntw.nhs.uk
Telephone 0191 246 7288

Review date 2027