West Community Treatment Team – Houghton Clinic – Patient Information Leaflet

This leaflet provides you with information that you may find useful during your time with our service. If you are not sure about anything in this leaflet please ask a member of staff.

The Community Treatment Team provides assessment and treatment for people who are experiencing difficulty with their mental health.
The team is made up of a number of health care professionals including:

• Consultant Psychiatrists
• Psychologists/Psychological Therapists
• Registered Mental Health Nurses (Community Psychiatric Nurse)
• Occupational Therapists
• Clinical Support Assistants
• Peer Support Workers
• Junior Doctors
• Pharmacists

 
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is a teaching organisation and you may be asked if a student can be involved in your first appointment.

You will always be asked for your consent for a student to be involved in your care and treatment.

Sometimes when people are experiencing difficulties they may need to be seen to assess their current mental health and see how they can be helped.

The Community Treatment Team provides a service to adults aged 18 years and over. Our team accepts referrals from G Ps, other health professionals, social services and self-referrals. If friends or family members wish to make a referral, we will always seek your consent before proceeding.

Your first appointment can last up to two hours. During the first hour you will meet with a clinician who will focus on developing a shared understanding of your current difficulties. The Introduction to Me leaflet will help you prepare for this part of the assessment.

Following this the clinician will have a discussion with a doctor and whilst this is happening you will receive some basic physical health and wellbeing checks such as your blood pressure, pulse, weight and temperature. We may also take blood samples if these are required.

At the end of your assessment we will discuss options available to meet your current needs.

You will be offered a copy of the letter we send to your GP. Staff can provide you with health information leaflets which may include information about diagnosis, treatment, self help and support agencies. You can also access this information via our website at www.cntw.nhs.uk.

You are welcome to bring someone with you to support you. If you would like a family member or friend to take part in your assessment, we would value their contribution.

If you would like an interpreter or advocate, this can be arranged prior to your appointment. It is important to contact us on 0303 123 1145 in advance of your appointment if you need either of these services so that we can make arrangements.

CNTW will treat people with dignity and respect and expect the same in return. We want to ensure that our staff can work, and service users can experience treatment, in an environment that is safe and secure. As part of the NHS, we have a zero tolerance of all forms of abuse. Violence against our staff, service users and visitors is a crime. We will take action against anyone who behaves in a violent or aggressive way.

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department on 0191 245 6672
• email [email protected]. Please note that information sent to the Trust via email is sent at your own risk

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am to 4.30pm, Monday to Friday

An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

(ICA) North East NHS Independent Complaints Advocacy
Tel: 0808 802 3000

Sunderland and South Tyneside – Mental Health Matters Helpline
Call: 0800 138 6543
Website: www.mhm.org.uk
Provides 24/7 emotional support, advice and guidance to residents of Sunderland and South Tyneside who are struggling with their mental health.

Initial Response Service
Tel: 0303 123 1145
Fax: 0191 566 7200
Email: [email protected]
Please note that information sent to the Trust via email is sent at your own risk.

Community team
West Community Treatment Team
Houghton Day Unit
Hetton Road
Houghton le Spring
Tyne and Wear
DH5 8NB

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on telephone 0191 246 7288.

Published by the Patient Information Centre
2024 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/516/1224 December 2024 V7

Website: www.cntw.nhs.uk
Telephone: 0191 246 7288

Review date 2024