Yewdale Ward – Patient Information Leaflet

This leaflet is to provide you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Yewdale Ward is an urgent care inpatient ward based at West Cumberland Hospital in Whitehaven, Cumbria.

The service is for men and women over the age of 18 years who are experiencing a relapse or crisis regarding their mental wellbeing and require inpatient admission.

Often when people are unwell they need to have a safe place where they can receive support, care and treatment so they can recover as quickly as possible.

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you a Welcome Guide containing information.

The length of stay depends upon your personal needs. The care team will discuss this with you.

Depending on your recovery goals, activity will be tailored to support your needs. This may include social and recreational activities, developing new skills and self management.

Our Trust sites are now completely smokefree which means that neither you nor your visitors are allowed to smoke while you are anywhere on the grounds of one of our sites. Certain types of e-cigs can be used on Trust sites, but only by service users in outdoor spaces (including ward gardens). If you would like to use an e-cig it must be disposable, non-refillable and non-rechargeable. Other types of e-cig are not permitted for use anywhere on Trust sites.

Staff can arrange an interpreter if you need one.

Bus timetable information – Telephone: 0871 200 22 33 (7am–8pm)

Bus routes for Copeland

Public transport maps

If you want to make a comment, suggestion, compliment or complaint you can:

• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website
• telephone the Complaints Department Tel: 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk

 
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. You can provide feedback in the following ways:

• the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
• complete a Your Voice survey, available on wards, reception areas or from staff
• other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

 
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Tel: 0800 032 0202
Email: [email protected]
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: [email protected]
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Telephone: 0191 246 6800
• The Patient and Carer Involvement Service Telephone: 01670 501 816
  Involving patients, carers and their families in making decisions about their care, can lead to better outcomes and a better overall experience. The Patient and Carer Involvement Service co-ordinate and facilitate involvement, as well as providing training and support to those who wish to help the Trust shape service design and delivery. To find out more information visit our webpage or email [email protected]
• Patient Advice and Liaison Service (PALS) Telephone: 0800 032 02 02
  Confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

Yewdale Ward
West Cumberland Hospital
Homewood Road
Whitehaven
CA28 8JG
Telephone: 01946 68 695

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre
2024 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/856/0724 July 2024
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2027